Arrears on my account after purchasing a (ADD TO NEXT BILL) Top up!!

Item: Vox Telecom
Rating: 1
Author: Martin P

What is wrong with you? I purchased a R70.00 top up of 10gigs 2 days ago. Please note as I raised with you in 3 tickets: I specifically pressed the ADD TO NEXT BILL button!! Immediately afterward I get a message saying my account is in arrears! I raise a ticket-no reply. Next day I'm 2 days in arrears! I raise a ticket-no reply! Today I raise a ticket, make an EFT payment which I should not have had to do in the first place-still no reply!! I send an email to accounts for them to acknowledge the error and fix it-no reply!!

Are you kidding me? Is this how you treat your customers, like they don't exist?! Are you all on your own personal lockdown or don't you believe in after sales?! Every month I pay you via EFT long before the due date. ADD TO NEXT BILL MEANS ADD TO NEXT BILL, SURELY?! So what's with the idiotic YOU'RE IN ARREARS for?!

Get your damn link working properly so that you don't brand customers as bad payers etc when in-fact the error lies with you!!

Helpful (0)

Replies (2)

Martin P's updateReviewer Update

23 Nov 2021, 15:31

Reading other reviews or looks like you're falling into the usual **** service provider category overnight! Not good VOX! Wake up people want service, not a *****ing over!!

Martin P's update23 Nov 2021, 15:31

Reviewer Update

Reading other reviews or looks like you're falling into the usual **** service provider category overnight! Not good VOX! Wake up people want service, not a *****ing over!!

Vox Telecom's replyOfficial

23 Nov 2021, 15:57

Good day Martin P,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards,

Vox

Vox Telecom's reply23 Nov 2021, 15:57

Official