Arrears

I received a call from a lady who is a Vox consultant ( from this number ***) today at 11:36, I was in a meeting . I asked her to call me back anytime after 13:00 that was after she told me that my account was in arrears. She promised to call me at 14:00. Well my meeting finished early and i checked my debit order and confirmed that no debit order was run for July and therefore my account is indeed in arrears.. I also confirmed through checking my emails and noted that there was an email sent in July of which i did not read.

At 14:07 while waiting for the 14:00 call that i was promised, i received 3 emails from Vox for suspension warning, Cancellation Notice and Service cancellation....

I understand that my account was in arrears and was at fault... But that's not how we should be treated as customers. The debit order for July did not bounce, I would have noticed through bank notifications hence i missed the non payment. We as customers deal with a lot of poor service from Vox and technical issues but we never pay less than the service we get. I really appreciated the call but the steps taken after the call was really not necessary.