Approaching 3 months... No fibre! SMH

I am now approaching 3 months without fibre. From sending installers to the wrong address multiple times, to “someone” moving my installation back on the system, to escalations to senior Managers without improvements, to “configuration errors”, to long unanswered calls and zero updates. I just simply don’t understand how customer service can be so so bad (painful even). Every person I speak to promises to book an appointment/follow-up/confirm and NOTHING ever happens. Is this what reputation VUMA, VOX and BRITELINK bring with them?

Last correspondence was last week where I was told Britelink would come to my house to resolve an installation error. The lady never confirmed as she said she would as I was willing to leave the office. The 1 Britelink number rang endlessly all day - no response to emails. I’m still without anything from her. This must be the 50th iteration I have had. At this point do I just name and shame individuals who promised to escalate this? Or tweet them? Cancel this whole thing once and for all? Come on guys!!