Appalling Service/ Multiple Charges on my account

I have been trying to contact Vox from last week Friday to sort out an issue which is on their side.

The issue is that I placed an order on Wednesday 23 November 2022 for 50mbps at R649. On Friday morning I received a call from Vumatel (Yolande) who said that there is no order on my name and she explained to me that there is a black Friday deal for R499 for 100mbps and that Vox would need to contact Vuma in order to set up any line. Hence, there was no order for the 50mbps at R649 on Vox's side.

I then asked her to please cancel the R649 order in case there was one and she said that she phoned Vox and there is no order placed on my name and that she was placing the order for me for the black Friday special.

Once I managed to access the Vox online portal I noticed that the R649 order had been completed and the Black Friday special is still not ordered. Meaning there is two orders on my name. THIS IS DAY LIGHT *******!!

I have only accepted one quote for R499 and no quote for R649. But yet I am being charged for both.

Vox was unable to assist me and change my package when I have not even received anything as yet nor did I pay for anything.

I have emailed and called Vox multiple times but I have not been helped yet. I am currently waiting for them to answer my call and stop transferring me from one department to another.

I will not pay R649 or a Cancellation fee ( AS I REQUESTED THE BLACK FRIDAY SPECIAL BEFORE ANYTHING COULD HAPPEN).

This is appalling as I received numerous calls when a sale needed to happen but when I require help, there is no one to help me with my issue. Based on the service I am receiving now, I do not recommend both Vox or Vumatel.