SN
Sibusiso N
1 reviews | Active since Oct 2022
09 Jan 2023, 11:13
APPALLING SERVICE IS AN UNDERSTATEMENT!!!
I have an existing contract with VOX since September 2023. On the 15th of December 2022 I changed houses and informed your Call Centre agents as such. Instead of registering my query as an outdoor transfer from my old house to the new house I was told to cancel my existing contract with VOX and pay a cancellation penalty of R2500 plus pro-rata for the month. Then take up a new contract for my new house. That is day light ******* which I still do not understand Even after I have sent the cancellation e-mail as instructed by your Agents, to this day I'm still waiting for the reconnection of my internet service whereas my account is still being debited for a service that I did not receive. PLEASE HELP!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jan 2023, 14:39Good day Sibusiso N Thank you for your enquiry. Kindly note that we have escalated your enquiry for assistance. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply09 Jan 2023, 14:39
Official
Good day Sibusiso N Thank you for your enquiry. Kindly note that we have escalated your enquiry for assistance. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
18 Jan 2023, 10:53Good day, Sibusiso N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that your new order has been placed.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that your new order has been placed.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Jan 2023, 10:53
Official
Good day, Sibusiso N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that your new order has been placed.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that your new order has been placed.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox