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Louise A

1 reviews | Active since Jun 2023

07 Jun 2023, 13:07

APPALLING SERVICE FROM VOX TELECOM

Appalling service from Vox Telecom. I am in the process of moving house and despite several phone calls and emails to Vox requesting they do not cancel my Fibre until my move was completed, my Fibre was cancelled prior to my move date. This then took 2 days for Vox to reinstate the line which left me unable to work for 2 days. I was put on hold for endless amounts of time trying to speak to someone to sort this out and my phone calls were never returned. I requested to make a complaint to the manager and I have made numerous requests for the manager to phone me and he/she has never bothered to return my call or deal with my complaint. The line they have reinstated is problematic and keeps losing connection - despite being the highest speed line available. The lack of service from Vox is appalling and I certainly would not recommend this company on.

0
Replies (4)
Vox Telecom
Vox Telecom's reply07 Jun 2023, 13:46
Official
Good day,  Louise A 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

Kind Regards, 
 Vox 
LA
Louise A's update07 Jun 2023, 15:04
Reviewer Update
The support team have failed to assist. I have already logged numerous requests for assistance and for a senior manager to contact me but one week later, I have yet to hear from management. There has been a complete lack of response and service from Vox.
Vox Telecom
Vox Telecom's reply08 Jun 2023, 08:18
Official
Good day, Louise 

Kindly note that we have received confirmation that the connectivity issues were attended to when an agent assisted 13:50 ,  

Router logs show no intermittent drops for ETH 3 ,The Issue only related to PC  - Wi-fi stable / Phones stable / TV stable.

We did escalate to management - they attempted to call , yesterday , 16:01:29  and this Morning 08:03:57: , please confirm a convenient time for the call back request ?

Regards
Vox
LA
Louise A's update09 Jun 2023, 15:30
Reviewer Update
The internet connection is still unstable and drops out.

I was in meetings yesterday and unable to take phone calls. Please ask management to phone me on Monday morning at 10.00 am. My complaint of last week has not been dealt with.