Appalling service from Vox

I have had no internet since Monday 28 November. I have called Vox at least 4 times daily for an update. Each time I hold for up to 18 minutes to reach a consultant. Yesterday I was assisted by an agent who is the first to have asked the serial number on my Fibre box which turns our to be different to what is on the system. Vumatel had closed the ticket because the box they were investigating is in Kempton Park. Firstly I don't understand how my details are associated with the wrong box. Secondly I was informed that Vumatel will get in touch with me since Monday. All follow up have been on my part at my cost. Romano was very helpful and provided me with a ref number (since Monday I had not been provided with any reference number) yet the the tickets were all closed. The whole week I have had to make alternative arrangements for connectivity at my own cost. VOX is unapologetic and yet are quick to follow up if you have not made a payment. This is such terrible service provision especially coupled with the fact that the call center takes donkey years to be reached. I have lost it on a week of service I paid for and today which is Friday they are STILL waiting for Vumatel to get back to them. Absolutely appalling