Appalling Service for Service Disconnection from Vox

I requested for my services to be cancelled with Vox from the 1st June 2021, I sent Vox a 30 day cancellation notice on the 26th April 2021 and this includes the full payment for the month of May, but to my surprise my services were cancelled on the 30th April 2021. I had a work deadline report I had to meet, but due to this inconvenience, I could not!

I spent a total of 3 hours last night with different Vox consultants seeking assistance, no one could tell me where the problem was, some could not even confirm if my services were still active or not. This is the worst service I have ever received, how can a company that you pay for services fail to tell you if your services are active or not, they all came back with the same answer "we have to send a ticket to Telkom to assist you"

Simple question, what is the problem with my services, they do not know!!!

Why would I do everything right , give notice, pay a month in advanced and still be punished, Vox is a Joke!!!!!

I am in demand of the refund for the inconvenience caused, an apology and all my Cell phone bills to be covered by Vox, this is highly appalling.