Appalling service

Appalling service. It's almost been a month since ordering Fibre to my mother's new house. Everytime someone comes here there's a new excuse. Most recent being there's no pipes laid to the house for the Fibre cable and was told that contractors would come and sort it out. This is after "contractors" came and did this already , I asked how long it would take and the guy said oh no not even a couple of days. 12th of April will be two weeks since this guy has said this and still nothing has been done. Emails and tickets are ignored, Lehlohonolo L from your company asked for an ID or Cellphone number after my complaint on the 28th of March and I rep**** the same day also asking for them to call me. Today is the 11th of April and I still have not received a reply or a call. I've had to spend loads of money on data all because of open serve and your companies bad service.