RG
Rick G
1 reviews | Active since Jul 2020
10 Dec 2022, 13:19
Appalling service
Weeks I have waited for them to resolve my connection issues but nothing. Four technicians have been in my house now and nothing has changed. They continue to blame the fibre provider who in turn blames them. Fed up with escalations that do not result in my problem being resolved. Stay away and if you get the opportunity, get out of you Vox contract.
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Replies (2)
Vox Telecom's replyOfficial
10 Dec 2022, 14:22Good day , Rick G
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2022, 14:22
Official
Good day , Rick G
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Dec 2022, 09:27Good day, Rick G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider Vumatel replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider Vumatel replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Dec 2022, 09:27
Official
Good day, Rick G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider Vumatel replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider Vumatel replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox