Appalling service and imbecile tech staff

This deserves a rating of -1 star. So this Company, Vox Telecomm wants to ****** money from me. I regret the day I contacted them for a fibre line for my son. It’s been two weeks non stop calls and emails and text messages trying to resolve login details that are failing. 1. The router name and the login details are mismatch. I even sent screenshots of the router name and compared it to the details they sent. Password obviously does not work. I asked was there configuration done. John, guy that called after numerous convo with his colleagues he said there is no need. Okay fine! Why is the password not working? He doesn’t know will come back to me. Mind you, there’s tons of tickets with this tech fault and no one can explain or resolve the issue. Itumeleng or someone from finance calls they need me to approve debit order mandate for payment. How on earth is that a priority when they can’t even get me to connect on their service. She can’t answer, she don’t know! And then there’s numerous calls from Vox people and me explaining and showing the tech error and them saying we will get back to you. Two weeks!!!

Now, that I have had it. I am not taking up the contract please cancel. They inform me I will need to pay R1700 or so for the cancellation and they will cancel my contract next month!

How bezerk is this!!! I wish they please take my money - legal action will prevail.