OS
Odwa S
1 reviews | Active since Nov 2020
02 Apr 2024, 15:37
Appalling Customer Service.
We've had no internet since Saturday (Buccleuch, Sandton). The call center is a joke, you will be on hold for more than 10 min until you give up. I've been trying to reach them on Twitter and they are giving me a run around. I'm sick and tired, it's time to look for a new ISP.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Apr 2024, 16:03Good day, Odwa S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Apr 2024, 16:03
Official
Good day, Odwa S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2024, 09:43Good day, Odwa S
Thank you for your patience whilst this matter was being investigated.
We can confimr that the link down fault was reported to the network provider , Vumatel
Ref = ***8 || Link down || VOX***8
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confimr that the link down fault was reported to the network provider , Vumatel
Ref = ***8 || Link down || VOX***8
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2024, 09:43
Official
Good day, Odwa S
Thank you for your patience whilst this matter was being investigated.
We can confimr that the link down fault was reported to the network provider , Vumatel
Ref = ***8 || Link down || VOX***8
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confimr that the link down fault was reported to the network provider , Vumatel
Ref = ***8 || Link down || VOX***8
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
OS
Odwa S's updateReviewer Update
27 May 2024, 12:18Stop threatening me, this issue was never resolved so I obviously didn’t pay this month. I should not have paid even last month. Stop sending me threatening messages, why would I post for a service I’m not receiving? Actually, I deserve a refund for April.
OS
Odwa S's update27 May 2024, 12:18
Reviewer Update
Stop threatening me, this issue was never resolved so I obviously didn’t pay this month. I should not have paid even last month. Stop sending me threatening messages, why would I post for a service I’m not receiving? Actually, I deserve a refund for April.