Appalling customer service

Since Friday night 7pm I have not had connection and I called Vox customer service only to be told the issue has been escalated to Vumatel. It is not Saturday 13.42 pm and I am yet to receive feedback. I have called 4 times in the last hour and one call actually went through to a person who told me I would receive a call back from the technician and I'm still waiting. This service is quite appalling! There is no interest in assisting customers and the contact centre wait time exceeds 5 mins to actually speak to someone! I'm very disappointed with this service!