Appalling "customer service"

After experiencing an outage on 18 Feb, I logged a ticket on 19 Feb. I continued experiencing outage until 24 Feb in the evening. 6 days of no internet, meaning I had to spend on other data - despite paying for Vox Telecom fibre.

On 24 or 25 Feb, I received an invoice for the whole month, as per usual - despite not having had internet for 6 days. I sent an email to Vox asking them how I was getting charged the full amount but yet they didn't meet the SLA, or providing me with internet for all the days. No-one from Vox contacted me until I called them again today, 11 March.

I spoke to someone who transferred me to accounts - who I'd CCed in original mail. A rude lady there wanted to transfer me back to tech support, when I was asking about billing. When I told her that wouldn't solve my issue. She just kept me on hold for about 5 minutes until I was asked to rate their level of service. No solution. No care. Just disrespect. I know her name .