Appalling customer experience

Absolutely appalling customer service experience over the telephone. I logged numerous tickets including VOX***2, VOX***6 as two of many. I was advised to speak to your debtors department, JRW, who is never available.

I paid up my fees on the 23rd of February and my services were reinstated and I was told that the cancellation fees would be removed from my account. The fees were never removed and as a result my account was completely cancelled from the 1st of March rendering me helpless. Again, please have a look at my account and reinstate my services accordingly.

I am a customer who enjoys your services very much, but your customer experience should really improve.