Appalling Customer Experience

I am s appalled by your customer service. I have had the same issue from 02 February 2024, and I am still having the same issue.

I used your service, as it was recommended to me, by someone who seems not to be experiencing the same issue as me, even though we are in the same complex.

Your internet keeps interrupting my viewing experience, as my smart tv stick keeps getting disconnected. I have reported the issue for over 5 months.

I once requested that a technician should come over, as it seems that, whatever troubleshooting they did, wasn’t working. I was told that there would be a call out fee. How am I expected to pay a call out fee, for something that rarely works?

After sifting through the complaints here, I noticed that I am not the only one experiencing this subpar customer satisfaction. You guys have no heart for customer experience. If anything, I am even considering canceling, as I don’t get to the full joyful experience.