Appalling and Unacceptable Service

We had a new line installed on the 10th of January 2023. To date 17th Jan 2023. though we are being billed, there is no internet. We have called their customer support daily sometimes being on the phone for excess of an hour at a time to be sent from technical support back to projects back to technical support until we get dizzy. It seems like their support crew do not know what their doing and all they do is blame the other department and Vumatel but cannot get you connected on line . Their service is appalling and unnacceptable