Appalling account service

I had Vox installed in my previous address. I had problems with the signal quality, and they fitted a WiFi mesh. I opted to rent the mesh, but at next billing month, was charged for the new equipment. I paid it, but didn't complain. Then in May we bought a new house and moved in. There was an existing frogfoot installation in the new house, thus I could transfer my service from the old address to the new one. I informed Vox about it.

At first I was told I must pay a R1000 penalty because I have cancelled my subscription. I told them I cancelled nothing. I simply moved to a new address where there was an existing network point installed already.

Then a few days later I get a notification that I must pay R850. I reached out to their accounts department. I was told that my query would be referred to a supervisor who would get in contact with me ASAP. Nothing happened.

Then at the end of June I get a new invoice. Now I owe them an additional R672.66 over and above the R850. Again I contacted the account department. Nothing.

And today I get a message saying my service has been suspended.

This is ridiculous! I did not cancel my service. I moved to a new address. I do not need Vox Telecom's permission to move to a new address. I told them I remained their client, but after this latest nonsense, I am considering moving my service provider.