Appalled at poor client service

I received a very unprofessional call from a team leader regarding my quotation and because of that i refuse to accept the quotation i have received. The consultant i dealt with was more professional than the team leader, Lisa, i received a call from. You do not ask a client you are trying to hook "What is fine" The consultant i dealt with that the company has let go, you have a better future in another institution than this one who allows employees to speak to clients with disrespect