Apathy, incompetence, no connection, you name it...

Account name: Elphus Kuzwayo Number: ***

I called yesterday to log a ticket as we have no connection. This morning I called and spoke to a gentleman. I work from home so I requested he send me an email to confirm the lack of connectivity so I can send this to my manager. I then asked him what Vox will do as I'm missing out on work for the 3rd day in a row - I don't get paid for missed work due to connection issues. The outcome of my interaction with him was as follows: 1. He didn't send the email 2. He put me on hold for about 20 minutes then disconnected the call deliberately. I say "deliberately" because there was no attempt to call me back, neither did he send the email I asked for. 3. As a result of his obvious hatred for his job I had to call back and wait in the call queue again (because Vox thinks I have nothing better to do with my time)

I called back and spoke to Khanyisa and requested to speak to a manage. Unfortunately I had to disconnect the call as she was about to transfer me to a manager, due to an emergency that I had to attend to.

So Vox, here's the purpose of my Hellopeter post:

1. I'd like to log a formal complaint again the first agent I spoke to. Please give me feedback as to a) why he disconnected my call b) where he sent the email I requested - I specifically told him to send it to my email address and not my husband's. My email is also on the account.

2. I'd like a credit to our account for my being unable to work for the past 3 days due to connection issues. Just so you know, every time I can't work it's unpaid leave or I have to sacrifice my leave days.

3. Thank Khanyisa for her service and let her know I disconnected due to an emergency.

Thank you