Apalling customer experience - STAY AWAY

I had the worst customer service experience with VOX. Been a client for more than 2 years I decided to move premises and not only was this process tedious and time consuming but they failed to mention, even though i had explicitly asked about any charges to moving premises, that there will be a pro rata billing for my new contract even though my old contract was still up and running.

This R175 fee I was been billed was never explained to me once. I had to contact VOX multiple times via phone and waste my air time every single time but no one helped me out.

Eventually they suspended my account to which I was furious. After paying them more than R800 every month for 2 years they suspended my account on R175 amount that I wasn't even told about.

Florah from debtors department never returned my calls and neither did my sales person (Brighton) who would only reply to my emails.

I will not be renewing my contract with them and I certainly hope who ever is reading this review stays away from VOX.