Another Telkom or just a bad experience?

I don't normally complain, moan or want to make a fuss but todays experience has left me livid.

Upon using Vox's watsapp live chat I waited 15min to get through to a consultant, ok no issue i get it people are busy and I am a new customer so did not know what their Service Level Agreements are. Then upon enquiring about some billing as there was a double deduction, I am met with a snipit of an invoice with no explanation. I know that Vox are not mindreaders but logic dictates that if I enquire about the double deduction and you then respond with a picture of the double deduction 9/10 times I am aware of the deduction.

Futher enquiry where I then asked why it was like that and what the amount for November is going to be I only get an answer to the former and requester some verification on the correct amount.

I'll not name and shame the consultant, but if you read this: Take pride in your work, you are the ambassador of all of Vox Telekoms. If you are going to have the attitude of only showing up for the paycheck and then waiting to clock out you will only chase customers away.

I'm sorry my general enquiring was far too simple for your time and patience to be added into the chat.