Hellopeter
Share Your Experience

1 reviews | Active since Oct 2014

08 Feb 2022, 21:02

Another Bad Review

Terrible service. I've been with them for 5 years and never have I experienced something like this. Just didn't reply to my ticket or contact me.

I can see by the 1000s of bad reviews that the impression I held of their support was wrong. Now I understand.

Whoever manages the support department should answer, they went from excellent service to this.

Nobody ever reads these reviews before they purchase haha, but I do feel this gives some comfort to my fellow sufferers that they are not alone.

0
Replies (3)
Vox Telecom
Vox Telecom's reply09 Feb 2022, 07:32
Official
 Good day ,  Adrian A 
 Thank you for your enquiry.  Kindly note that we have escalated your enquiry.  We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.  Please take note that we will not reply on HelloPeter.  Kind Regards,  Vox 
's update09 Feb 2022, 18:46
Reviewer Update
Spoke on the phone with someone from Vox Support at 22:00pm and said that I would have the order reinstated and sorted out. Nothing, they sent me a message to call them. Tired of playing these games
Vox Telecom
Vox Telecom's reply09 Feb 2022, 19:20
Official
Good day   Adrian, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox