Hellopeter
Share Your Experience
EP
Errol P

1 reviews | Active since Nov 2023

13 Nov 2023, 10:02

Angry customer

Vox is amazing when there is no issues. However if you have an issue they do not respond, bounce you back and forth and nothing is ever resolved. Two hours on the phone today I haven't even managed to speak to a manager the just cut my calls

0
Replies (5)
Vox Telecom
Vox Telecom's reply13 Nov 2023, 10:29
Official
Good day , Errol P

 Thank you for entrusting us with your service request.
 
 Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number in order for us to assist accordingly.
 
 Thank you 
Vox
EP
Errol P's update13 Nov 2023, 11:44
Reviewer Update
***
Vox Telecom
Vox Telecom's reply13 Nov 2023, 13:18
Official
 Good day , Errol
  
 Thank you for the review.
  
 We already received your complaint via our company Social media , Facebook platform.
 The debtors team will assist accordingly. 
 
 Regards 
 Vox
EP
Errol P's update13 Nov 2023, 13:34
Reviewer Update
I've been waiting for 2 hours and they refused to phone me what your company has done to me is ***** and you refuse to contact me to sort it out.
Vox Telecom
Vox Telecom's reply17 Nov 2023, 10:22
Official
 Good day, Errol 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to the account holder pertaining to the billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox