Angry and Fed up

The way customers are treated when seeking assistance is unacceptable. We're met with constant excuses and are continuously pushed from pillar to post. There’s a complete lack of communication when fiber lines are down, even after it's reported. We wait hours, sometimes days, for a response. As a business with Business Fibre, how are we expected to function and generate revenue to pay for VOX services when we're not provided with the services we need?

It’s disappointing to see VOX build such a reputation. As it stands, I cannot recommend VOX services to anyone.