KM
Karabo M
1 reviews | Active since Jan 2022
15 Jul 2024, 00:19
Angry
I have remitted the outstanding payment to your team on Friday morning. However, I have yet to be reconnected. Subsequently, I received an email notifying me of the contract's cancellation.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Jul 2024, 07:55Good day, Karabo
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2024, 07:55
Official
Good day, Karabo
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jul 2024, 10:42Good day, Karabo
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment.
Please note our sales team did try to make contact to assist with the cancellation retraction.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the request.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment.
Please note our sales team did try to make contact to assist with the cancellation retraction.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the request.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply17 Jul 2024, 10:42
Official
Good day, Karabo
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment.
Please note our sales team did try to make contact to assist with the cancellation retraction.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the request.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment.
Please note our sales team did try to make contact to assist with the cancellation retraction.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the request.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox