KN
Kerry N
1 reviews | Active since May 2017
04 May 2025, 09:23
******* and horrific childish service
I tried to move my line. I was confused about the 2 month cancellation process and having to pay for a whole extra month. I asked questions and got no replies. It has been two weeks of me sending emails and getting no responses. Yesterday they debited more than my monthly fee off of my account for no reason. My invoice and statement show no reason for this. Vox leaders are *******. Don’t trust this company.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
04 May 2025, 09:32 Good day, Kerry !
Thank you for the post post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you tomorrow during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you tomorrow during office hours.
Regards,
Vox
Vox Telecom's reply04 May 2025, 09:32
Official
Good day, Kerry !
Thank you for the post post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you tomorrow during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you tomorrow during office hours.
Regards,
Vox
KN
Kerry N's updateReviewer Update
04 May 2025, 09:37The starred out word says T H I E V E S . I’m not swearing at anyone 🙄
KN
Kerry N's update04 May 2025, 09:37
Reviewer Update
The starred out word says T H I E V E S . I’m not swearing at anyone 🙄
KN
Kerry N's updateReviewer Update
04 May 2025, 09:38Thanks. Crazy how I get an instant reply on here but not on the customer support email?
What about getting replies to all my other questions?
What about getting replies to all my other questions?
KN
Kerry N's update04 May 2025, 09:38
Reviewer Update
Thanks. Crazy how I get an instant reply on here but not on the customer support email?
What about getting replies to all my other questions?
What about getting replies to all my other questions?
Vox Telecom's replyOfficial
04 May 2025, 09:46Hi, Kerry.
The above has been added onto your current escalation and an agent will be in touch with you tomorrow morning to assist further.
Regards,
Vox
The above has been added onto your current escalation and an agent will be in touch with you tomorrow morning to assist further.
Regards,
Vox
Vox Telecom's reply04 May 2025, 09:46
Official
Hi, Kerry.
The above has been added onto your current escalation and an agent will be in touch with you tomorrow morning to assist further.
Regards,
Vox
The above has been added onto your current escalation and an agent will be in touch with you tomorrow morning to assist further.
Regards,
Vox
Vox Telecom's replyOfficial
07 May 2025, 07:21Good day, Kerry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 May 2025, 07:21
Official
Good day, Kerry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
KN
Kerry N's updateReviewer Update
07 May 2025, 16:58Yes thank you. What sucks is when I actually get to speak to someone on the phone they are always wonderful people. Clearly a process and leadership problem and not a people problem.
KN
Kerry N's update07 May 2025, 16:58
Reviewer Update
Yes thank you. What sucks is when I actually get to speak to someone on the phone they are always wonderful people. Clearly a process and leadership problem and not a people problem.
Vox Telecom's replyOfficial
07 May 2025, 17:06Thank you for the positive feedback!
Regards,
Vox
Regards,
Vox
Vox Telecom's reply07 May 2025, 17:06
Official
Thank you for the positive feedback!
Regards,
Vox
Regards,
Vox