*********** and excuses

This company is not professional at all. I needed to just reactivate my account which I always used Vox. They then wanted a proof of residency to give to verify when I told them that they are the only service provider I used. I called in several times and each time an agent gives me a story. They submitted a request to Vimatel to reactivate the line, yet I called Vimatel and they have stated that nothing was logged. I’m sick and tired of this Vox! It’s been a frustrating encounter to just get service from them! Agents seem to be helpful but actually nothing gets done. The project team are bunch of *********** people that don’t submit any activations!