***** And Bad Service

Dear Hello Peter,

I am writing to you to lodge a complaint about the bad service I have been receiving from Vox. I am extremely disappointed with the way they have treated me as a customer, and I feel that it is important to bring this to your attention.

I recently cancelled my account with Vox and was promised that they would collect the router that was part of the agreement. However, to my surprise, I received a letter from a debt collector stating that I owed money for the router that was not collected by Vox. This is completely unacceptable, as I had already arranged for the collection of the router on the 10th of November 2022 and had received a Vox ticket number VOX***6-T1-1 as confirmation.

Despite numerous attempts to contact Vox via email and phone, I have not received any response from them. I have tried to resolve this issue with them, but it seems that they have no intention of rectifying the situation or even acknowledging my complaint.

I feel that Vox has breached their agreement with me, and I should not be held liable for a router that they were supposed to collect. It is very frustrating and disappointing to be treated in this manner by a company that I trusted.

I urge you to investigate this matter and take appropriate action against Vox. I hope that this complaint will be taken seriously, and that Vox will be held accountable for their actions.

Thank you for your time and attention to this matter.

Sincerely,