CK
Ck K
1 reviews | Active since Aug 2020
22 Nov 2023, 08:40
Am not happy with vox
Vox please explain the meaning of your unlimited wifi because after 2weeks of using your so called unlimited you tel me my data is finished i have to topup
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
22 Nov 2023, 09:04Good day, Ck K
Thank you for the review. Please advise , who is the account holder
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Please advise , who is the account holder
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply22 Nov 2023, 09:04
Official
Good day, Ck K
Thank you for the review. Please advise , who is the account holder
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Please advise , who is the account holder
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
CK
Ck K's updateReviewer Update
22 Nov 2023, 09:29***
CK
Ck K's update22 Nov 2023, 09:29
Reviewer Update
***
Vox Telecom's replyOfficial
22 Nov 2023, 09:43Good day, Ck K
Thank you for the review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
As per Q***
Fixed MTN LTE-A 200GB/200GB Any-Time & Night Surfer Data
Includes:
MTN SIM card
Router Rental - MTN Approved Router
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for the review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
As per Q***
Fixed MTN LTE-A 200GB/200GB Any-Time & Night Surfer Data
Includes:
MTN SIM card
Router Rental - MTN Approved Router
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply22 Nov 2023, 09:43
Official
Good day, Ck K
Thank you for the review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
As per Q***
Fixed MTN LTE-A 200GB/200GB Any-Time & Night Surfer Data
Includes:
MTN SIM card
Router Rental - MTN Approved Router
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for the review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
As per Q***
Fixed MTN LTE-A 200GB/200GB Any-Time & Night Surfer Data
Includes:
MTN SIM card
Router Rental - MTN Approved Router
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Nov 2023, 08:48Good morning, Ck.
Thank you for your patience while the matter was being investigated.
Kindly note that the service app**** for was not an uncapped service, but a 200GB LTE-A package.
The Accepted Agreement and updated Statement has been sent to you via email with the Terms of the package for your perusal.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that the service app**** for was not an uncapped service, but a 200GB LTE-A package.
The Accepted Agreement and updated Statement has been sent to you via email with the Terms of the package for your perusal.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 08:48
Official
Good morning, Ck.
Thank you for your patience while the matter was being investigated.
Kindly note that the service app**** for was not an uncapped service, but a 200GB LTE-A package.
The Accepted Agreement and updated Statement has been sent to you via email with the Terms of the package for your perusal.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that the service app**** for was not an uncapped service, but a 200GB LTE-A package.
The Accepted Agreement and updated Statement has been sent to you via email with the Terms of the package for your perusal.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox