MR
Mario R
1 reviews | Active since Nov 2017
14 Feb 2024, 15:26
Always something with vox
I had an issue with a very unstable connection but it seems to have been somewhat sorted and really grateful for that but for the past few months now I have been upgraded to 250mbps line but never seen more than 90mbps. Every time I contact customer services I'm told it's been changed and I need to reset the router and ont but it never works. It's always something and everyone I talk to never has a solution.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Feb 2024, 15:45Good day, Mario R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2024, 15:45
Official
Good day, Mario R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Feb 2024, 10:31Good day, Mario R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Vox Support team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Vox Support team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2024, 10:31
Official
Good day, Mario R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Vox Support team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Vox Support team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MR
Mario R's updateReviewer Update
24 Feb 2024, 02:05Good day vox team
Yes there was communication in regards to the matter but there has been no solution to the problem. Someone was suppose to be sent out but at the time our entire area was down for almost 2 full days. Since the area has been restored I have received zero communication and zero resolution to the problem.
Yes there was communication in regards to the matter but there has been no solution to the problem. Someone was suppose to be sent out but at the time our entire area was down for almost 2 full days. Since the area has been restored I have received zero communication and zero resolution to the problem.
MR
Mario R's update24 Feb 2024, 02:05
Reviewer Update
Good day vox team
Yes there was communication in regards to the matter but there has been no solution to the problem. Someone was suppose to be sent out but at the time our entire area was down for almost 2 full days. Since the area has been restored I have received zero communication and zero resolution to the problem.
Yes there was communication in regards to the matter but there has been no solution to the problem. Someone was suppose to be sent out but at the time our entire area was down for almost 2 full days. Since the area has been restored I have received zero communication and zero resolution to the problem.