LG
Leonard G
1 reviews | Active since Oct 2022
02 Mar 2024, 20:24
All about the money
Vox telecom the most useless internet provider. They said that they were upgrading the linespeeds fro 50/50 to 100/70 so my payment went up from R699 to R750. My line speeds are seldom even 50mbs. Now they are increasing the price again to R806. But nothing has changed the linespeeds are most of the time between 10 something and if I'm lucky 50mbs. I have been paying Vox for the past year for nothing more. Infact, much less than I had before.
Do not trust these people. I also accidentally payed 2x in one month when I requested them to rectify it. They had al sorts of BS storys.
Vox is not reliable...
It's all about the money and F..k the customer.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Mar 2024, 20:49Good day Leonard G ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply02 Mar 2024, 20:49
Official
Good day Leonard G ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
08 Mar 2024, 09:03Good day, Leonard G ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2024, 09:03
Official
Good day, Leonard G ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox