AFTER TWO WEEKS NOTHING HAS BEEN DONE

We are on Yah! Click for more than a year now and everything was working 100%. All of sudden the last two weeks our internet is extremely slow. After numerous calls ofter the last two weeks nothing has been done to our problem. We had an IT expert here yesterday which we paid that also spoke to Francois on your side to confirm that nothing is wrong on our side but that the problem is somewhere between you and our modem. Directly connected to the modem the speed is just as slow. We are paying for a 10mpbs line for two weeks now we can't use. Nothing is working on our side and there is a total lack of urgency from Vox Telecom to do anything about the problem.<br> <br> Why am I being billed for a service I can't use. Our office is standing still and nobody is doing anything about it!!!!