After the first months the good service becomes awful!

I joined Vox Telecom a year ago. Initially the service was good but has steadily declined throughout the year. I have had multiple cases of the wifi being unstable, getting kicked off zoom calls but now this is the worst. I was told to move in July and contacted Vox to cancel my subscription with them from 1st Sept. They agreed after numerous calls begging me to stay. The on the 7th of August my landlord changed plans and I no longer needed to move. I called and emailed Vox asking to retract my cancellation as I want to keep the wifi. They assured me they could do that without issues. On the 1st of September frogfoot deactivated my line, I tried to contact Vox it took them a day and a half to even figure out what was wrong, now I’m sitting 4 days without fibre and no one answers my emails or the Vox whatsapp helpline. Very frustrating and poor service. They are not consistent and not worth the higher price you pay for them!