Advised to go with VOX but now starting to regret the choice - VOX***

VOX ********** - Ticket No

We have signed up for an LTE-A contract (LTE-A Basic).

All went well until I asked for urgent delivery, because our current provider's service is terrible and it's hugely affecting our productivity. I advised this to be the reason I was signing up in the first place.

After all was approved, I then get told it's going to take 2 weeks to deliver because of stock backorders. If we'd known this upfront, we would have made a plan with another supplier because of the urgency.

I was in the process of signing up with another provider and was told by a client that VOX is the most jacked-up and now I'm starting the regret the decision. We cannot wait 2 weeks.

Please could someone try make a plan to get the router and sim etc delivered as soon as possible. We were already hoping to be up and running but doesn't look like it's going to be the case unless we get some assistance.

The gentleman helping us at VOX (Phillip Kemp) has done all he can, I get the feeling his hands are tied now.

Looking forward to your feedback.

Regards, Adrian