QE
Quintin E
1 reviews | Active since Feb 2013
28 Dec 2015, 12:29
ADSL Line still down from the 4th
Its becoming ridicules the amount of times i have to follow up with Vox for feedback on a problem which was caused by them. It is now week 4 with no ADSL and if i don't constantly mail or follow up there is no feedback from them at all. <br> Then they still want to send me a bill for services that have not been working the entire month. <br> I also have not received the requested report on what the issue was to start with after asking this from them multiple times. <br> There is no way going forward that I will recommend any of my friends, family or co-workers to ever take any services with Vox.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
28 Dec 2015, 14:20Hello Quintin Erasmus,
Thank you for entrusting us with your inquiry.
We have escalated your request to the Upstream Service Provide to investigate why your ADSL line is down, as per the calls from Vox to yourself we have mark this with the highest priority. Your original request was received on the 4th of Dec 2015 , #ref VOX***. As per our telephonic discussion you have been advised that your line transfer will take 15 - 30 business days.
We apologise for the inconvenience cause.
Please feel free to contact us should you have further queries.
Kind Regards
Yolande de Wet
Thank you for entrusting us with your inquiry.
We have escalated your request to the Upstream Service Provide to investigate why your ADSL line is down, as per the calls from Vox to yourself we have mark this with the highest priority. Your original request was received on the 4th of Dec 2015 , #ref VOX***. As per our telephonic discussion you have been advised that your line transfer will take 15 - 30 business days.
We apologise for the inconvenience cause.
Please feel free to contact us should you have further queries.
Kind Regards
Yolande de Wet
Vox Telecom's reply28 Dec 2015, 14:20
Official
Hello Quintin Erasmus,
Thank you for entrusting us with your inquiry.
We have escalated your request to the Upstream Service Provide to investigate why your ADSL line is down, as per the calls from Vox to yourself we have mark this with the highest priority. Your original request was received on the 4th of Dec 2015 , #ref VOX***. As per our telephonic discussion you have been advised that your line transfer will take 15 - 30 business days.
We apologise for the inconvenience cause.
Please feel free to contact us should you have further queries.
Kind Regards
Yolande de Wet
Thank you for entrusting us with your inquiry.
We have escalated your request to the Upstream Service Provide to investigate why your ADSL line is down, as per the calls from Vox to yourself we have mark this with the highest priority. Your original request was received on the 4th of Dec 2015 , #ref VOX***. As per our telephonic discussion you have been advised that your line transfer will take 15 - 30 business days.
We apologise for the inconvenience cause.
Please feel free to contact us should you have further queries.
Kind Regards
Yolande de Wet