CH
Chante H
1 reviews | Active since Aug 2022
31 Dec 2022, 09:19
Adress change
We did an adress change two weeks ago, and I still have no internet connection. I signed the new quotation, did everything from my side.
Can you please check what the delay is, as it's going into the new year. None of your call centres or staff can assist me. Why are they there in the first place?
Account number: ***
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Dec 2022, 13:29Good day Chante H,
Thank you for the information provided.
Kindly note that we have escalated the matter to our Project Management team for assistance.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Thank you for the information provided.
Kindly note that we have escalated the matter to our Project Management team for assistance.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Vox Telecom's reply31 Dec 2022, 13:29
Official
Good day Chante H,
Thank you for the information provided.
Kindly note that we have escalated the matter to our Project Management team for assistance.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Thank you for the information provided.
Kindly note that we have escalated the matter to our Project Management team for assistance.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
CH
Chante H's updateReviewer Update
04 Jan 2023, 10:58Our fibre is still not connected to the new adresss. This is absolutely unacceptable. Its 2023 already. We did the adress change in the beginning of December 2022. Useless company. Everyone just says the matter will be escalated.
CH
Chante H's update04 Jan 2023, 10:58
Reviewer Update
Our fibre is still not connected to the new adresss. This is absolutely unacceptable. Its 2023 already. We did the adress change in the beginning of December 2022. Useless company. Everyone just says the matter will be escalated.
Vox Telecom's replyOfficial
18 Jan 2023, 12:07Good day , Chante H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Jan 2023, 12:07
Official
Good day , Chante H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router reconfigured
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox