Activation of Double Data

I app**** for the LTE Double Data deal at the end of november, after my account was created I did not see the double data anywhere on my Vox dashboard, I called them and they assured me it does not show on the dashboard, after I reached my cap the double data did not activate. I called the technical department and they said it will only activate in the new month (this was middle december). I logged a call (my reference number: ********** ) and the call center told me that IS did not activate my extra data. I have been following up for more than two weeks now with no luck. When I send mail to the agent that is assigned to my call she just ignores me. PATHETIC!