1 reviews | Active since Apr 2012
Activate new fibre line ,installation complete
On the 25/7/2023 I ordered a new fibre line from Vox.The sales consultant was very helpful and friendly .I waited three weeks for vumatel to install the fibre line .The router was delivered on the same day ,being the 21/8/2023 .I have tried contacting Vox to have the line activated as I cannot connect to the internet .I have received no response via email ,and have been calling the call center who are very polite and helpful however each time I call ,an email with the serial number of the router is forwarded to the product activation specialist in order for the line to be activated .I am rating you guys three stars because if the assistance from the call center agents ,I am now rethinking my decision of switching from Rain to Fibre .Please can some one assist urgently to connect the line .Thank you .
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Kindly note that your request was escalated to the relevant department,
Thank you
Regards
Vox
Kindly note that your request was escalated to the relevant department,
Thank you
Regards
Vox
Kindly note that your request was escalated accordingly,
Thank you
Kindly note that your request was escalated accordingly,
Thank you
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the project management team that the Proof of Adress supporting information has been sent to Vumatel to get the line released.
The project Mangement team has ownership and will assist with resolution.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the project management team that the Proof of Adress supporting information has been sent to Vumatel to get the line released.
The project Mangement team has ownership and will assist with resolution.
Regards
Vox