TG
Thandeka G
1 reviews | Active since Apr 2024
24 Apr 2024, 08:49
Activate my paid ***
I paid for my account yesterday 23 April at 1:00am and up to now my account is not activated.
I called yesterday and was transferred 4 times only to be told by an agent you seemed not to even take my situation serious that I need to wait for 24 hours.
I called again today only to be kept waiting for house, sent 5 emails to both accounts and help and your WhatsApp agents are also not helpful
Is someone going to activate my account, I want to work as well and it’s almost done.
Can y’all take me serious, I’m a paying customer and paid my account now this.
You guys are quick to send invoices but do this when we need help
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Apr 2024, 08:56Good day, Thandeka G
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2024, 08:56
Official
Good day, Thandeka G
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Apr 2024, 10:29Good day, Thandeka G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2024, 10:29
Official
Good day, Thandeka G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox