Accounts People are Sleeping at VOX

Good Day, So yes I am going to get ugly now, as this is becoming a problem on a monthly basis. From month one I paid VIA EFT and Vox knew this... I paid for a 20mb line but sometimes only got 10mb from my line... Every month I pay my bill in full with no shortages. I paid my bill in full on 20 December 2019, and sent proof of payment to VOX, and yet today my internet is off again.... Like I said I have been on the phone with Vox so many times that I would really be nasty should I speak to someone as this company is ****!!!! The accounts department is up to **** as they don't even know what they are doing but my line gets put off???? WHY??? In November 2019 after paying EFT and sending the proof to the accounts my line was put off and VOX still tried to debit me 3 more times which resulted in bank charges I had to pay... then I receive an email stating that because I reversed the EFT I need to pay them a R35 fee... My line was put off because of R35 after I paid already but their accounts people are sleeping. December came and I paid my full R699 + R35 that a owed according to your people... But now my line if off again???????? No one phones no one responds to mails... This company is a JOKE!

A manager better phone me 21 Dec 2019 WEB *** 8.50 -735.00 17,135.07

This was the payment that was done the R699+R36 = R735.00 should the accounts people not know how to calculate!!!!! SORT THIS **** OUT IT IS BECOMING A MONTHLY PROBLEM!!!!!!