Accounts department very bad service

I received a statement on 9 Dec 2021: 01/Nov/2021 Opening Balance 0.00 0.00 22/Nov/2021 IAB***0 *** 1/Dec/2021 885.43 885.43 8/Dec/2021 IAB***1 *** 1/Jan/2022 1,498.34 2,383.77 9/Dec/2021 CM366541 Credit Memo as per ticket: VOX***6 9/Dec/2021 -885.43 1,498.34 Closing Balance 1,498.34 I rep****: Good morning,

Please explain why is the amount so high? The package I took was 50/50 R899

The lady decided not to reply on my email. Yesterday I received this threatening email: Dear Charmaine Coetzer

Please find the attached notice of intention to suspend your services.

Regards, Mrs Marlene Van Heerden Debtors Department +***0 / 7500 This is unacceptable!!! If this is the service that VOX is giving, I definitely don't want anything to do with VOX.