CA
Charmaine A
1 reviews | Active since Nov 2011
27 May 2024, 11:38
Accounts department?!
On the 10th of April Skynet courier collected the old router. The driver confirmed and I have sent all communication to Anslin in the accounts department. I still have the bill on my account for the router, and now I see there is interest being billed to my account for this outstanding amount?! Anslin is not responding either. Is there anyone that can PLEASE sort this out.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
27 May 2024, 12:52Good day, Charmaine
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Vox Telecom's reply27 May 2024, 12:52
Official
Good day, Charmaine
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Vox Telecom's replyOfficial
27 May 2024, 13:30Good day, Charmaine A
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Vox Telecom's reply27 May 2024, 13:30
Official
Good day, Charmaine A
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Thank you for your review.
A request has been logged with the relevant department for assistance.
Kind regards - Vox
Vox Telecom's replyOfficial
30 May 2024, 11:15Good day, Charmaine A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 May 2024, 11:15
Official
Good day, Charmaine A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CA
Charmaine A's updateReviewer Update
30 May 2024, 11:28Good day
Thank you for the credit note for the router, but the interest that was billed due to the amount of the router on my account is not credited off. kindly advise.
Thank you for the credit note for the router, but the interest that was billed due to the amount of the router on my account is not credited off. kindly advise.
CA
Charmaine A's update30 May 2024, 11:28
Reviewer Update
Good day
Thank you for the credit note for the router, but the interest that was billed due to the amount of the router on my account is not credited off. kindly advise.
Thank you for the credit note for the router, but the interest that was billed due to the amount of the router on my account is not credited off. kindly advise.
Vox Telecom's replyOfficial
30 May 2024, 15:54Good day, Charmaine A
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 May 2024, 15:54
Official
Good day, Charmaine A
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CA
Charmaine A's updateReviewer Update
30 May 2024, 16:00Much appreciated thank you.
CA
Charmaine A's update30 May 2024, 16:00
Reviewer Update
Much appreciated thank you.