PS
Phakie S
1 reviews | Active since Jul 2017
05 Aug 2024, 11:01
ACCOUNTS DEPARTMENT
It is so frustrating that one can't get through to your accounts department. I've been calling since 08:05 this morning and every time my call gets cut whilst in the queue. Also, there is no option for "other account queries" when calling the accounts department. The options available telephonically don't include my query. I've sent an email with regards to an issue with my account and I haven't received any response. The whatsapp "chat to accounts" doesn't work.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Aug 2024, 11:55Good day Phakie S
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply05 Aug 2024, 11:55
Official
Good day Phakie S
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Aug 2024, 10:04Good day Phakie S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your payment query.
Your Collectiont Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your payment query.
Your Collectiont Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Aug 2024, 10:04
Official
Good day Phakie S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your payment query.
Your Collectiont Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the collection Manager has been in discussion pertaining to your payment query.
Your Collectiont Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox