HW
Hendrik W
1 reviews | Active since Jan 2022
13 Apr 2022, 14:36
Accounts
Vox I have 2 accounts, I have been with you from since I can remember, I have never not paid but due to me moving and waiting for a new line to be installed through mfn I missed a payment, long story short, I settled my outstanding amount this morning and now I am told that I need to wait 24 hours for it to be activated, you have my money, check your account and activate my accounts please. My account number is ***. It's paid
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Apr 2022, 15:12Good day Hendrik ,
Thank you for your review,
Kindly note that the details of your query has been sent to your the collection manager to assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your review,
Kindly note that the details of your query has been sent to your the collection manager to assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply13 Apr 2022, 15:12
Official
Good day Hendrik ,
Thank you for your review,
Kindly note that the details of your query has been sent to your the collection manager to assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your review,
Kindly note that the details of your query has been sent to your the collection manager to assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
HW
Hendrik W's updateReviewer Update
13 Apr 2022, 15:15I hate you guys, pitty I'm locked in a contract
HW
Hendrik W's update13 Apr 2022, 15:15
Reviewer Update
I hate you guys, pitty I'm locked in a contract
Vox Telecom's replyOfficial
20 Apr 2022, 09:02 Good day, Hendrik W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 09:02
Official
Good day, Hendrik W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox