1 reviews | Active since Aug 2023
Account Suspension after waiting 47 Days for install.
Imagine waiting 47 days for the installation. Order booked 7 June. 2023, installed end of July 2023, Then when it finally came, they suspend account on 3 August due to overdue by 0 days (it was paid the day after suspension which was Suspended 8pm 3 Aug 2023. And paid 4 August 12pm via portal.
Still not activated as accounts does not work over weekend.
Well, I need to work over weekends and try explaining to your employer (who needs you to have internet for work) that first, you kept waiting for almost 50 days for the install, and then 10 days after the install, they suspend your account, now this does not look great for me as the employee as I have the same excuse for over 50 days. "I'm struggling with my ISP."
How am I suppose to work if Vox can't even have at least some sort of Account assistance over weekends.
Thank you for the review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm ,
however we received confirmation that the account has been activated.
Regards
Vox
Thank you for the review.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm ,
however we received confirmation that the account has been activated.
Regards
Vox
Kindly note that the original fault is still open on the reference VOX***4, The link is down,
The Support team did escalate to Network Provider Metrofibre to assist as per REF : #325193
Regards
Vox
Kindly note that the original fault is still open on the reference VOX***4, The link is down,
The Support team did escalate to Network Provider Metrofibre to assist as per REF : #325193
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox