Account suspension

I app**** for fibre through Vox in July already.I was a bit worried at first because i always heard negative things about fibre companies. I then decided to go with Vox as one of the sales reps came to my work place to run some errands and it made it easier to do so with someone face to face. She explained to me how it works and the payment methods and told me what documents to send. I did so in my lunch time not knowing she had spelt my name incorrect so my email address was captured wrong. I had opted for the monthly cash payment method as i do not want debit orders on my account. They sent technicians out to my place around 17 or 19 July to instal the cables and then they said the company will order the router. I waited another month and i then when i phoned them to find out whats happening, the consultant explained that it was becuase of the strike that happened hence they couldnt send the router (apparently the strike was a whole month), eventually on the 26 Aug they sent a guy on a saturday to install the router which he did. Middle of September they suspend my account without any notice or explanation. I had to get the info from the rep who helped me and at the time when they suspended the amount due was R1100 and some odd rands. I had no time to query becuase im shocked that for not even a month using the service they charge me so much and i mean even pro rata should not be that much....I then check the account online today and find im owing them R3450.48. I havent used the line from when it was suspended in September up until today and im shocked at the amount. They have been charging me for October but im suspended and my statement says i took out the fibre in April which is completely wrong. I have sent through complaint on the site and waiting for feedback....I will never recomend this company to anyone and the reps they hire just do this job for the money. BAD SERVICE EVER..