AP
Andrea P
1 reviews | Active since Mar 2022
20 Apr 2022, 17:00
Account Suspension
I have no issues with the service itself, however why would an account be suspended over a pro-rata that could have been settled with an sms/email to state that amount would also be debited ...now to pay the contract fee + reconnection fee+ and that pro-rata ( which could have been deducted at any time) ..I don't think that is fair at all. We get no notifications. But still quick to suspend over R200...which could have been sorted out with the next payment and now to fork out a reconnection fee...some of us don't buget for things like this hoping that the service would be reliable with customer services.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
20 Apr 2022, 17:53Good day Andrea Pather ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 17:53
Official
Good day Andrea Pather ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Apr 2022, 11:23 Good day, Andrea P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply22 Apr 2022, 11:23
Official
Good day, Andrea P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
AP
Andrea P's updateReviewer Update
22 Apr 2022, 11:54Unfortunately still no luck, as the accounts department was supposed to contact the contract holder for the account ***. As was advised that reconnection would take place as well as a transfer of the contract.
AP
Andrea P's update22 Apr 2022, 11:54
Reviewer Update
Unfortunately still no luck, as the accounts department was supposed to contact the contract holder for the account ***. As was advised that reconnection would take place as well as a transfer of the contract.
AP
Andrea P's updateReviewer Update
22 Apr 2022, 12:21Was just advised that the query was taken care of in store at your branch in Overport. We have been advised to wait 24 to 48 hours for reconnection
AP
Andrea P's update22 Apr 2022, 12:21
Reviewer Update
Was just advised that the query was taken care of in store at your branch in Overport. We have been advised to wait 24 to 48 hours for reconnection
Vox Telecom's replyOfficial
22 Apr 2022, 13:36Good day, Andrea P
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Apr 2022, 13:36
Official
Good day, Andrea P
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Apr 2022, 11:27 Good day, Andrea P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to the billing dispute and the outcome thereof.
The Account Manager will remain in contact with the account holder until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to the billing dispute and the outcome thereof.
The Account Manager will remain in contact with the account holder until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2022, 11:27
Official
Good day, Andrea P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to the billing dispute and the outcome thereof.
The Account Manager will remain in contact with the account holder until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to the billing dispute and the outcome thereof.
The Account Manager will remain in contact with the account holder until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
AP
Andrea P's updateReviewer Update
26 Apr 2022, 11:38Thank you for your assistance.
AP
Andrea P's update26 Apr 2022, 11:38
Reviewer Update
Thank you for your assistance.