Account suspended without notice

Please provide feedback here as i do mot trust it one bit when being told that someone will get back to me. I need my link back up and running ASAP. If i was informed in time that my debit order did not run i could have rectified the issue immediately. So I'm being told company policy is 24 hours well i think company policy is also that a customer needs to be informed about an account that's in arrears.

Vox

My service was active for a total of 3 hours, got a message stating its active also just for my link to go down again about an hour again. Calling for assistance just to let the guy tell me that your service is suspended due to non payment. Why why why....... Im at a lost for words. And on the matter of them getting back to me, i gave an alternative number everytime and tell them to call me on that number because I can't receive calls on the number on my account. Put my link back on!

When will my link be up again? Seems as if somehow there's a glitch in your systems or just incapable people not doing their jobs. How on earth can i be told that the link is active again and then 3 hours later its suspended again. While I'm on the phone with an operator that's telling me that my account is suspended i get a WhatsApp message saying its active again but still no wifi. Like i said I'm at a lost for words. Now i have to wait till tomorrow morning in the hopes that this matter gets sorted ASAP. The service I received from vox since day one is questionable and i think the company needs to do some internal investigation on how they can improve their customer service. Ans have their systems correspond with what's being told to the customers.

Good day
Here we go again! Saturday morning bright and early i was calling the accounts department may I just add that I explained my situation 4 times and guess what i got the phone dropped on me 4 times what a ****ty thing to do to a client already thinking this company is a **** show! Tgr 5th operator I begged to not drop the call on me... His name was Chad what a great guy! My service was connected again. After 3 others said my payment reference is incorrect wich i just want to state is actually correct stated by Chad. Well on this lovely Monday morning i wake up to no internet. And guess what a lovely whatsapp that ny service is yet again suspended due to non payment. Well vox you did it again. Company policy my ass... So now I want to know what are you going to do with the total amount of hours i was left without internet to compensate me and then a explanation on how the hell does this happen and what's going on with my account. But guess what you don't get back to your customers i now remember. I still havr emails send to VOX last week that haven't even gotten a replay. And call backs from accounts managers ah shame (can't get hold of me but i gives an alternative number) buy this point if someone says they are calling me back I laugh at them as say to them don't stress that's not going to happen. So i am one supppppper unhappy client and can i just add that since i joined vox in July i have not once been happy or felt that you have any respect for your customers. So I'm going to ask verrrrrrrry nicely can you please sort out my billing issue and can you please connect my service. I'm currently one beyond ****ed of client.