JM
Joyce M
1 reviews | Active since Nov 2013
13 Jul 2023, 11:57
Account suspended for no reason
Iam so sick n tired in these so called professional companies.They come into our neighbourhoods selling us a perfect dream but when it comes into hiring professional people to handle their accounts it leaves much to be desired.When I call them to inquire about my accounts suspension they give me a run arround.My boy needs to finish his online exam today July 13th..Someone from their account department was busy coughing while I was trying to find clarity about my account until she hung up.You pay them and after you again must call them with what money in this day and age (moneys too tight)Iam just naar with the treatment I received atVOX
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Replies (2)
Vox Telecom's replyOfficial
13 Jul 2023, 13:06Good day, Joyce
Thank you for your review,
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for your review,
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply13 Jul 2023, 13:06
Official
Good day, Joyce
Thank you for your review,
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for your review,
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's replyOfficial
14 Jul 2023, 10:57Good day, Joyce
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our Accounts team that we have made contact with you , the payment made was not referenced , therefore it was not allocated accordingly , The account is now active.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our Accounts team that we have made contact with you , the payment made was not referenced , therefore it was not allocated accordingly , The account is now active.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2023, 10:57
Official
Good day, Joyce
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our Accounts team that we have made contact with you , the payment made was not referenced , therefore it was not allocated accordingly , The account is now active.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our Accounts team that we have made contact with you , the payment made was not referenced , therefore it was not allocated accordingly , The account is now active.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox